Shipping

EUROPEAN UNION

Free delivery on all orders over €300

Standard Delivery Charge / €12

 

USA & CANADA / REST OF WORLD

Free delivery on all orders over €400

Standard Delivery Charges:

USA and Canada / €16

Rest of the World / €19

 

PLEASE NOTE THAT THE DELIVERY CHARGES DO NOT INCLUDE IMPORT COSTS THAT MAY BE DUE WHEN THE PACKAGE REACHES THE COUNTRY OF DESTINATION.

 

FREE SHIPPING

NEBEL store will sometimes offer a free shipping promotion. When this promotion is offered it will be clearly stated on the NEBEL store site, and will be applied to your order at checkout.

ORDER CONFIRMATION

You will receive an order confirmation by e-mail shortly after placing your order. Please note that during sale, confirmation time may take up to 5 days.

SHIPPING CONFIRMATION

Your order will be dispatched within 3 days from the time it is placed. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. This email will include carrier and tracking info for your parcel. Please note that during sale, dispatch time may take up to 5 days.

During the registration of your NEBEL store account you will be required to register your personal address information. If you wish us to ship your package to an alternative address please state that address in the checkout process at the NEBEL store. Please note that we cannot deliver to P.O. boxes. Shipping rates are not inclusive of customs and duty fees that could be charged when the package reaches your destination country.

DELIVERY TIME

German orders will be delivered within 1-4 days from the day you received the shipping confirmation.
International orders will be delivered within 2-8 days from day you received the shipping confirmation.
Please note that during German National Holidays and sale, orders may take up to 5 days to dispatch.

UNCOLLECTED PACKAGES

Shipping costs for uncollected packages will not be paid by NEBEL store.


Return

During 14 days from the delivery of your package you may request to exchange or return your order. You must return the NEBEL products to the NEBEL store in perfect condition. The NEBEL products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. Please announce your return under the following email address, contact@nebelstudios.com, before sending.

Returns/Exchanges should be sent to the following address:

 

NEBEL Studios

Große Bergstraße 264-266

1st FLOOR

22767 Hamburg

GERMANY

 

COSTS FOR RETURN

NEBEL store is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after NEBEL store receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by NEBEL store. Costs for exchanges: Once you have returned the items, NEBEL store will not make any additional charges for shipping in the case of an exchange. Please note that NEBEL store will not refund additional duties, taxes, or any additional charges, that may incur. During sale or promotional offers the policy explained above, will apply, except that NEBEL store will not accept exchanges.


Payment

Following forms of payment are possible:

PayPal

Paypal is an online payment process, that works via linkage with a bank account or creditcard. To be able to pay via PayPal it is necessary to have a PayPal account, which can be opened in the process of ordering. Further information on PayPal is available under www.paypal.de.

Creditcard (MasterCard, Visa)

To pay with one of the above mentioned Creditcards, it is necessary to choose the relevant card and enter the required details in the relevant fields.